At our store, we strive to provide the highest quality products and customer service. Due to the intimate nature of our products, we maintain strict hygiene standards to protect all our customers. Please read our policy below regarding returns and refunds.
Non-Returnable Items: For health and safety reasons, any intimate products that have been opened, handled, or had their factory seal broken cannot be returned or exchanged.
Definition of "Opened": An item is considered opened if the outer plastic wrap, tamper-evident seal, or box has been compromised.
Reporting Period: If you receive a product that is damaged or has a manufacturing defect, please contact us within 7 days of delivery.
Evidence Required: To expedite your claim, please provide your order number and clear photos or a short video of the defect.
Resolution: Once the defect is verified, we will issue a pre-paid return label and offer a free replacement or a full refund.
30-Day Window: You may return any unopened and unused item in its original, sealed packaging within 30 days of purchase.
Return Shipping: For change-of-mind returns, the customer is responsible for the return shipping costs.
Restocking Fee: A small restocking fee may apply to cover inspection and processing.
Inspection: Refunds are processed after our warehouse team inspects the returned item to ensure it remains sealed and resalable.
Timeline: Once approved, your refund will be credited back to your original payment method within 5-10 business days.
Notification: You will receive an email confirmation once your refund has been issued.